1200 III SP FAQ (Frequently Asked Questions) For Macintosh

1. During installation of the CD-ROM, the programs install repeatedly and the installation doesn't seem to continue to each next step, or the installation keeps ending before its complete.

2. After selecting the 1200 III SP in Color-It!, the error message "the application 'unknown' has unexpectedly quit because an error of type 15 has occurred" or after a scan the message "this operation could not be completed, there is not enough memory [-108]" appears.

3. When using the TextBridge Classic OCR, the scanner does not respond and the system locks up.

4. During installation of the Scan Tools update, the plug-ins are not going into the Color It! program where they belong.

5. A TWAIN window appears every time I boot-up my Macintosh.

6. There is no Mustek scanner listed under Scan/Import in Color It!

7. TextBridge will not let me select Scanner on the setup screen.

8. Error message: "Scanner not found, please check the SCSI I.D."

1. During installation of the CD-ROM, the programs install repeatedly and the installation doesn't seem to continue to each next step, or the installation keeps ending before its complete.

2. After selecting the 1200 III SP in Color-It!, the error message "the application 'unknown' has unexpectedly quit because an error of type 15 has occurred" or after a scan the message "this operation could not be completed, there is not enough memory [-108]" appears.

    Cause: The original plug-in drivers that loaded from the 1200 III SP CD-ROM have a bug that will cause these error messages.

    Solution: There is a Scan Tools update floppy disk for the 1200 III SP with corrected drivers that should have come with the scanner package. If you did not receive this disk, it can be downloaded or you can call our Customer Service Department and request a copy.

    Click here to download the 1200 III SP Scan Tools update.

    IMPORTANT NOTE: The 1200 III SP Scan Tools update is saved in Bin Hex (.hqx) format. In order to use the files, they will need to be uncompressed using the StuffIt Expander program. If you do not already have the StuffIt Expander, you can get a copy from Aladdin Systems at their web site www.aladdinsys.com.

3. When using the TextBridge Classic OCR, the scanner does not respond and the system locks up.

    Cause: The original ISIS driver that loads from the 1200 III SP CD-ROM has a bug that will cause TextBridge to lock up.

    Solution: There is a Scan Tools update floppy disk for the 1200 III SP with corrected drivers that should have come with the scanner package. If you did not receive this disk, it can be downloaded or you can call our Customer Service Department and request a copy.

    Click here to download the 1200 III SP Scan Tools update.

    IMPORTANT NOTE: The 1200 III SP Scan Tools update is in Bin Hex (.hqx) format. In order to use the files, they will need to be uncompressed using the StuffIt Expander program. If you do not already have the StuffIt Expander, you can get a copy from Aladdin Systems at their web site www.aladdinsys.com.

4. During installation of the Scan Tools update, the plug-ins are not going into the Color It! program where they belong.

    Cause: The Scan Tools update installation routine asks you to choose a plug-ins folder to place the scanner plug-ins into. The installation shows all of the plug-in folders found on your hard disk. It is possible to choose the wrong plug-ins folder, or have no plug-ins folders to choose from if Color It! is not installed.

    Solution: Click here for instructions on installing the 1200 III SP Scan Tools update. Make sure that the Color It! program is already installed before beginning. If Color It! isn't installed, refer to Problem 1 for help on installing the 1200 III SP CD-ROM.

5. A TWAIN window appears every time I boot-up my Macintosh.

    Cause: The 1200 III SP installation CD-ROM installs a TWAIN source manager into the Startup Items folder. This is unnecessary because the 1200 III SP uses versatile plug-ins in Macintosh instead of TWAIN.

    Solution: Follow these steps to remove the TWAIN folder from the Startup Items folder.

  1. Double-click the hard disk to open it.
  2. In the hard disk, locate the System Folder and double-click it.
  3. In the System Folder, locate the folder called Startup Items. Double-click it.
  4. In the Startup Items folder, locate the folder called TWAIN. Click on the folder and drag it to the Trash.
  5. Close the Startup Items folder and the System folder. When you next boot-up, the TWAIN window will not open on the Desktop.

6. There is no Mustek scanner listed under Scan/Import in Color It!.

Cause: The Mustek scanner is not present under the Scan/Import selection in Color It!.

Solution: The plug-in is not properly installed in the Color It! program. The "Mustek 1200 III SP" plug-in must be installed into the Plug-ins folder in the Color It! Stuff folder.

  1. Double-click on the Color It! folder.
  2. Locate and double-click on the Color It! Stuff folder.
  3. Locate and double-click on the Plug-ins folder.

The Plug-ins folder should contain an item called "Mustek 1200 III SP" and a "ColorSync Filter." These plug-ins need to be in the Plug-ins folder in order for Color It! to recognize them. If you do not see these items, check the following:

  1. Make sure the plug-ins aren't in a different folder. From the Finder you can click on File and Find. In the Find window, type in Mustek to see all files with Mustek in the name. Under the File Type category, plug-ins will be listed as Adobe PhotoShop documents.
  2. Make sure the plug-ins are not in a folder within the Plug-ins folder. If they are, then Color It! will not be able to recognize them. They must be in the Plug-ins folder only.
  3. Make sure you don't have multiple copies of Color It! in different locations on your hard disk. One copy may have the plug-ins correctly installed, and the other may not.

7. TextBridge will not let me select Scanner on the setup screen.

Cause: The TextBridge program setup screen does not have the option for Scanner under the Input section or the program displays a message saying it cannot find the scanner.

Solution: TextBridge has not been linked with the scanner ISIS driver. Follow these steps:

  1. Click on the Apple menu in the upper-left corner and select Chooser.
  2. Locate the Mustek ISIS driver icon. This will usually look like a green Mustek "M" or a scanner and be called Mustek 1200 III SP ISIS. Double-click it. Note: Unlike a printer connection, nothing will appear in the information window on the right-hand side of the screen.
  3. Close the Chooser.
  4. Click the File menu and click Select Source.
  5. The TextBridge source window will appear with the name of the ISIS driver as the only choice. Click the OK button.
    The Input box will now have "Scanner" selected.

8. Error message: "Scanner not found, please check the SCSI I.D."

Cause: When the Prescan or Scan buttons are clicked, a message is displayed that reads "No Scanner Found, Please Check the SCSI I.D."

Solution: There are several reasons this error message can occur. The most common are On & Ready, SCSI I.D. #, Chain Placement, Cabling and Termination.

On & Ready
"Scanner not found" can occur if the scanner is not powered on and ready before the Prescan or Scan buttons are pressed. The scanner should be turned on and initialized before booting up the Macintosh, thus ensuring that the Mac's SCSI bus can identify the scanner as part of the SCSI chain.

After being powered on, the scanner will run through an initialization during which the carriage inside the scanner moves back and forth at the rear of the bed. When the carriage moves into the starting position at the top of the bed the scanner is ready.

Should the scanner be interrupted during scanning, it usually will be necessary to unplug the power connector then reattach it so that the scanner re-initializes.

SCSI I.D. #
All items in a SCSI chain are identified by a SCSI I.D. number. This number is usually set by a dial or switch on the unit. On most Macintosh computers, there are certain I.D. settings that cannot be used. They are:

0 -- Is used by the internal hard disk.
3 -- Is used by the internal CD drive.
7 -- Is used by the internal logic board.

Two devices sharing the same SCSI I.D. number could cause lock ups or the "Scanner not found" error message.

Your Mustek scanner has a SCSI I.D. selector dial located on the rear of the unit near the cable connector. This dial is preset to 6 at the factory. In most cases, this dial will not need to be changed unless you have another device using SCSI I.D.# 6. Follow these steps to change the SCSI ID:

  1. Unplug the scanner's power cord and shut down the Macintosh.
  2. Locate the SCSI ID dial.
  3. Use a small flat-head screwdriver to turn the dial to the desired setting. (Numbers 8 and 9 on the dial are for testing only and cannot be used.)
  4. Reconnect the scanner's power and wait for it to initialize. Boot the Macintosh when the scanner is ready.

Chain Placement
It is best to have the scanner as the last item in a SCSI chain, though occasionally other devices between the scanner and the Macintosh will cause the "Scanner not found" message. Try disconnecting other SCSI devices and using the scanner by itself. If the scanner works, you may need to rearrange your SCSI chain with the scanner in front of the conflicting device.

Cabling
When chaining devices together, try to use the cable supplied with the scanner to link it to your Macintosh or other SCSI devices. This cable has the number 20276 written along the side. If you are getting a "Scanner not found" message, remove any adapters or third party cables and try the scanner with the original cable. If you find that you need to use different cables or adapters, make sure they are rated for SCSI devices, otherwise they may create signal loss.

Termination
When running a Mustek scanner as the only device on the SCSI port of a Macintosh, no other termination should be necessary. If you are using the scanner with an older model Macintosh that does not have internal termination (check your user's guide), or if you have the scanner at the end of a multiple-device SCSI chain, you will need a Passive SCSI terminator. Mustek has terminators available to fit each our the scanner models. To obtain a terminator, call our Customer Service Department.

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