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  SUPPORT: GSmart D55 Digital Camera
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GSMART D55 FAQ

  1. My camera will not turn on. Is there anything that I can do?


  2. Does my camera have an internal memory?


  3. What kind of memory card does my Mustek Gsmart D55 camera use?


  4. The front of my Mustek camera has an icon of two people and a flower. What are these for?


  5. How do I delete pictures from my Gsmart D55 camera?


  6. What does ‘Format’ mean?


  7. How do I transfer pictures/video from my Mustek camera to my computer?


  8. I have a Macintosh computer. How do I transfer my pictures and video to my computer?


  9. When I connect my Mustek camera to my television, I cannot see the picture on my TV screen. What can I do?


  10. When I connect my Mustek camera to my television, the picture scrolls and/or the picture I see is black and white. What is the problem?


  11. When I connect my camera to the computer, the console opens and gives me an error message(s). One of the messages states that the “thumbnails could not be loaded.” How can I fix this?


  12. How do I know if my camera is running out of power?


  13. How do I use my Mustek camera as a webcam?


  14. I have a Macintosh computer. How do I use my Mustek camera as a webcam/pc-cam?


  1. My camera will not turn on. Is there anything that I can do?  top

    2. If your camera will not turn on, please ensure that you have inserted two 1.5V AA Alkaline batteries correctly. Additionally, make sure that you use new or fully charged batteries. Since digital cameras are high drain devices, your device may not turn on if there is not enough charge left in the batteries.


  2. Does my camera have an internal memory?  top

    3. This camera has a 32MB internal memory. You can increase the capacity by inserting a MMC (Multi Media Card) or SD (Secure Digital) to the memory slot. You can still take pictures without inserting a memory card.

  3. What kind of memory card does my Mustek GSMART D55 camera use?  top

    4. Your Mustek camera can support both SD and MMC card.

    Please note: In order to use SD/MMC cards with your camera, you will need to make sure that the card is “unlocked” and your antivirus software in your computer is disabled.

    You can purchase memory cards directly from Mustek at: www.MustekDirect.com

    Additionally, you can find SD and MMC cards at any local computer, camera or electronics stores.

  4. The front of my Mustek camera has an icon of two people and a flower. What are these for?  top

    5. These icons represent the Portrait/Macro mode of your Mustek camera. Basically, the setting with the icon of two people is for Portrait Mode which allows you can take pictures within the normal range focus. The icon of the flower is for Macro mode which allows you to take close-up pictures within 8 to 22 inches. You can change the mode setting by switching the focus ring of the camera.

  5. How do I delete pictures from my GSMART D55 camera?  top

    6. In order to delete pictures or other files from your GSMART D55’s internal memory/memory card, follow the instruction below:

    1. Power on the camera.
    2. Press the ‘Playback’ mode button (red and green button).
    3. Press the ‘Menu’ button and choose from the following options:


      • Delete one: delete the currently selected picture, video, or MP3 file.
      • Delete all: delete all pictures, videos, and MP3 files on the camera.
      • Format: delete all pictures, videos, MP3, and all other data on the memory/memory card.



  6. What does ‘Format’ mean?  top

    7. Format means to prepare a storage medium, in this case is the camera’s internal memory or a memory card, for reading and writing. When you format a disk, your camera erases all information on the disk, tests the disk to make sure all sectors are reliable and creates internal address tables that it later uses to find and write information.

    Although formatting memory does not erase the data on the disk, it is a destructive process. If you accidentally format your camera’s memory, you can buy programs that enable you to recover some, if not all, of the data.

    NOTE: These type of programs are not sold, developed or supported by Mustek. Using third party software and hardware can harm your equipment, thus voiding your warranty.

  7. How do I transfer pictures/video from my Mustek camera to my computer?  top

    8. Make sure you connect to the back of your computer and NOT to a USB hub. Once connected and powered on, choose the “Mass Storage” option on your camera’s LCD screen and press `OK.’ Follow the instructions below:

    1. Go to MY COMPUTER.
    2. Double-click the REMOVABLE DISK drive.
    3. Double-click the DCIM folder.
    4. Double-click the 100Media folder.
    5. Click on EDIT then click on SELECT ALL (all files will be highlighted).
    6. Click on EDIT and then click on COPY.
    7. Now open the folder in which you wish to transfer the files to.
    8. Click on EDIT then click on PASTE.

    Your pictures and video are now transferred to your computer.

    NOTE: DO NOT change any file names in the 100Media folder. This will cause the camera or memory card to malfunction.

  8. I have a Macintosh computer. How do I transfer my pictures and video to my computer?  top

    9. Make sure you connect to the back of your computer and NOT to a USB hub or your keyboard. Once connected and powered on, choose the “Mass Storage” option on your camera’s LCD screen and press `OK.’ Following the instructions below:

    1. Locate the icon named “Untitled” or “Unlabeled” and Double-click it.
    2. Double-click the DCIM folder.
    3. Double-click the 100Media folder.
    4. Locate the file(s) you want to transfer and select it.
    5. From the EDIT menu Click COPY.
    6. Locate the desired location you wish to transfer file to.
    7. From the EDIT menu Click PASTE.

    When finish, drag the “untitled” disk to the trash and disconnect your camera.

    NOTE: DO NOT change any file names in the 100Media folder. This may cause the memory card and camera to malfunction.

  9. When I connect my Mustek camera to my television, I cannot see the picture on my TV screen. What can I do?  top

    10. After you have connected your Mustek camera to your television, you will need to find the correct video channel on your television before you can see any output on your television screen. To find the video channel on your television, look for a button on the remote for the TV that says ‘video’, ‘input’, or ‘auxiliary’. Press this button until you see an output from your Mustek product to your television. If this does not work for you, you may need to contact your television manufacturer or consult the users’ guide for your TV.

  10. When I connect my Mustek camera to my television, the picture scrolls and/or the picture I see is black and white. What is the problem?  top

    11. You will need to change the video setting on the camera from PAL to NTSC. To do this, simply access the MENU of the camera and look for an icon of a television. Next, change the setting to NTSC and connect it to your television.

  11. When I connect my camera to the computer, the console opens and gives me an error message(s). One of the messages states that the “thumbnails could not be loaded.” How can I fix this?  top

    12. If the Console program states that your camera is not connected and can not load any thumbnails OR if the camera is not detected by your computer, please follow the instructions below:

    IF YOU ARE RUNNING WINDOWS 98 OR ME:

    Make sure the camera is NOT connected to your computer.

    1. Right-click on MY COMPUTER icon.
    2. Left-click on PROPERTIES.
    3. Click DEVICE MANAGER Tab.
    4. Turn the camera on and connect it to an available USB port (DO NOT connect the camera through a USB HUB).
    5. In the DEVICE MANAGER, look for any devices that appear after the camera is connected. The device will have a yellow exclamation point or yellow question mark next to it. If you do not see any devices appear, please press MODE button on the camera (pressing this button will toggle the camera between Mass Storage and PC Camera modes).
    6. If the device is called “USB device” or “Unknown device”, double-click it.
    7. Click REINSTALL DRIVER.
    8. Click NEXT, OK or FINISH until the drivers are updated successfully.


    IF YOU ARE RUNNING WINDOWS 2000 OR XP:

    Make sure the camera is NOT connected to your computer.

    1. Right-click on MY COMPUTER.
    2. Left-click on PROPERTIES.
    3. Click HARDWARE tab.
    4. Click DEVICE MANAGER
    5. Turn the camera on and connect it to an available USB port (DO NOT connect the camera through a USB HUB).
    6. In the DEVICE MANAGER, look for any devices that appear after you connect the camera. The device will have a yellow exclamation point or yellow question mark next to it. If you do not see any such devices, press the MODE button on the camera (pressing this button will toggle the camera between Mass Storage and PC Camera modes).
    7. If the device is called “USB device” or “Unknown device”, double-click it.
    8. Click REINSTALL DRIVER.
    9. Click NEXT, OK or FINISH until the drivers are updated successfully.


    NOTE: During this process, the CONSOLE may open up automatically saying the camera is not connected, simply close the CONSOLE. After closing the CONSOLE, a “Found New Hardware” window may appear, simply click NEXT, OK or FINISH until the drivers are installed. Once the drivers are installed, close all windows/programs and restart your computer (keep your camera powered on and connected to the computer). Now, you should be able to access the pictures in the CONSOLE.

  12. How do I know if my camera is running out of power?  top

    13. When the battery is running low, a battery icon will appear on the top of the LCD. When the battery is about to run out, a blinking battery icon will appear on the top of the LCD. Your camera will turn off automatically in a few seconds.

  13. How do I use my Mustek camera as a webcam?   top

    14. To use your Mustek camera as a webcam, first connect the camera to your computer. Once you have it connected to the computer, press the MODE button to switch the camera between MASS STORAGE mode and PC CAMERA mode.

    Once you are in PC Camera mode, open the software (e.g. Microsoft NetMeeting, AOL Instant Messenger, etc.) you want to use with the camera and you should be all set.

    Please note that if you have any trouble setting up your webcam with specific software, you will need to contact the manufacturer of that software for technical support.

  14. I have a Macintosh computer. How do I use my Mustek camera as a webcam/pc-cam?  top

    15. Unfortunately, the Gsmart D55 is only compatible with a Macintosh computer as a MASS STORAGE DEVICE.It is not compatible with a Mac for use as a webcam/pc-cam.

 
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