Technical Support via E-Mail

As a service to our customers, we are providing technical support via e-mail. Before you leave a question, please be sure to read the documents in our Support Index. To leave a question click on the link below:

[email protected]

Please leave the following information so we can best help you:

Name
Phone Number
Mailing Address
Scanner Model
Operating System (WINDOWS 95, Windows 3.X, MACINTOSH System 7.X.X, etc.)
Complete description of the problem or question

Please note: we will be unable to respond to messages sent from outside North or South America. If you are outside of our service region, you should find support from our Asian web site at www.otap-oregon.org.tw or our European web site at www.mustek-europe.com.

Due to the volume of e-mail requests, it may take a few days to reply to your question. If you need more immediate technical support, please call our Technical Support Department at (949) 788-3600.