Software Troubleshooting (Win 95/98/Me users only) Safe Mode One of the best troubleshooting tools is something called Windows Safe Mode. Safe mode is a diagnostic mode that can reveal whether a problem is software or hardware-related. There are two ways to get into Safe Mode:. Method One - Reboot your computer and let Windows start the boot process.
- When you see a line saying "Starting Windows 95 (or 98 or Me)" press your F8 key.
- The Windows 95/98/Me Startup Menu will appear.
- Choose option # 3 (Safe Mode) by pressing the 3 on your keyboard or selecting it with your arrow keys.
- Press the Enter key to begin booting into Safe Mode. Note, it will take a few moments longer than a regular boot.
- You are in Safe Mode when Windows displays Safe Mode in all four corners of the desktop and a Safe Mode message appears.
Method Two - Put a blank floppy disk into your A:\ drive.
- Reboot your computer and let Windows start the boot process.
- A message will be displayed: "Non-system disk, remove or replace disk and press any key to continue."
- Remove the floppy from the A:\ drive and press the F8 key twice quickly.
- The Windows 95/98/Me Startup Menu will appear.
- Choose option # 3 (Safe Mode) by pressing the 3 on your keyboard or selecting it with your arrow keys.
- Press the Enter key to begin booting into Safe Mode. Note, it will take a few moments longer than a regular boot.
- You are in Safe Mode when Windows displays Safe Mode in all four corners of the desktop and a Safe Mode message appears..
Try using the scanner in a image editor (Picture Publisher or iPhoto Plus 1.2) in Safe Mode. If the scanner operates correctly in Safe Mode, the problem you were experiencing is a software-related conflict. If the scanner gives you errors in Safe Mode, the problem is hardware related or that the TWAIN driver has been corrupted. |