Frequently Asked Questions

Document # 6540

Eliminating Fatal Exception Errors and Software Conflicts in Windows95 Description:
		A Fatal Exception Error occurs duringinstallation of the Twain driver, or Fatal Exception Errors occur duringscanning on flatbed scanners in Windows 95. Note: These instructions are for all computers except Compaq Presarios.Click here to go to the Compaq Presario version of these instructions.
Solutions:
	Option 1: Install The Twain Driver In Windows 95 Safe Mode
			Fatal Exception Errors are usuallycaused by conflicts between programs that run simultaneously. If the FatalException Error is occurring during installation of the Twain driver, youwill need to boot your computer in Safe Mode during installation of thedriver. Booting your computer in Safe Mode will temporarily disable thesoftware that is interfering with the Twain driver installation process.To see a list of programs currently running on your computer, press theCTRL, ALT and DELETE keys simultaneously. One or more of the listed programsare preventing the Twain driver installation.
			Steps to install the Twain driverin Safe Mode
			1.	If installing from the Scanner SolutionsCD, you must copy the contents of the CD to your hard drive before youboot in Safe Mode because your CD-ROM drive will not operate in Safe Mode.Here are the steps to do this:
				a.	Insert the Scanner Solutions CD in your CD-ROMdrive.
				b.	Click the START button and choose PROGRAMS,then start the Windows Explorer. Refer to the diagram below.
				c.	Locate the icon for your CD-ROM drive in theLEFT window of the explorer and double click it.
				d.	Highlight the Setup95.exe file as well asall of the folders in the RIGHT window of the Explorer. You don’t needto select Tbcl96.31, Tbcladoc, Setup31.exe, Setupmac.exe or Start.wav files.Holding down the control key will allow you to select more than one item.Item names may not match this picture exactly depending on your CD versionnumber.
				e.	Click open the FILE Menu and select COPY thenclose the Explorer.
				f.	Using the RIGHT mouse button, click in thelower portion of your Desktop. From the Pop-up Menu, select PASTE. Thefiles needed to install Scanner Solutions in Safe Mode will now be copiedto your Desktop. You may drag them to the Recycle Bin after installationis complete.
			2.	Reboot your Computer in Safe Mode.Here are the procedures to do this:
				a.	Click START and select SHUTDOWN.
				b.	Highlight "Restart The Computer?"then click YES.
				c.	Your computer will shutdown then restart.During the restart, you will see a message on the screen that says "StartingWindows 95…" When you see the message, hold down the F8 key untilyou see the Windows Startup Menu.
				d.	Select "3. Safe Mode" and pressthe Enter key on your keyboard. Your computer will now begin to boot inSafe Mode. Be patient as it takes longer than a normal boot.
			3.	Now that you are in Safe Mode, youmay install the Twain driver from floppy disk or from the Scanner Solutionsfiles that were copied to your Desktop. To install from floppy, click STARTand select Run then type A:install and click OK. To install from the ScannerSolutions files on your Desktop, double click the Setup95.exe Icon. Usethe Windows 95 File Finder to locate the Setup95.exe file if it does notappear on your Desktop. Here are the steps for using the File Finder:
				a.	Click START and select FIND FILES OR FOLDERS.
				b.	In the Named Dialog Box, type SETUP95.EXE.
				c.	Click FIND NOW.
				d.	Once the File Finder locates Setup95.exe,double click it and the install program will begin to run.
			4.	After you get to the installationscreen that asks what type of Interface card you are using, you will begiven an opportunity to select an I/O Port Address for the scanner. Thelatest drivers prompt you to Select an I/O Port. With earlier versionsof the Twain driver, an address can be chosen on the screen where you performthe Scantest.
			5.	Perform a Scantest to see if theAddress you have chosen performs satisfactorily. If not, reboot in SafeMode and try another Address until you pass the Scantest.
			6.	After passing the Scantest, clickinstall to finish the software installation. Restart your computer in NormalMode. If you still have trouble scanning, proceed with the steps outlinedin Option 2 for simplifying your Windows 95 startup configuration.
	Option 2: Simplifying The Computer’s Windows 95 Startup Configurationto eliminate software conflicts
			The best solution is to reduce thenumber of programs that automatically run when you start your Windows 95computer. This procedure is more complex than booting in Safe Mode butwill make your system more stable in the end.
			Steps to simplify startupconfiguration in Windows 95
			1.	Click the START buttonand select RUN.
			2.	Type SYSEDIT and click OK. Thisopens the System Configuration Editor which is a simple word processor.Each of your system files will be open in it’s own window. Refer to thediagram for the remaining steps.
			3.	Close the Autoexec.bat file withoutmaking any changes to it.
			4.	In the Config.sys file, locate aline containing the following: DEVICE=C:WINDOWSHIMEM.SYS (there may be additional text here)
			5.	Type the word REM and one spacein front of this line as below: REM DEVICE=C:WINDOWSHIMEM.SYS
			6.	Still in the Config.sys file, locatea line containing the following: DEVICE=C:WINDOWSEMM386.EXE (there may be additional text here)
			7.	Type the word REM and one spacein front of this line as below: REM DEVICE=C:WINDOWSEMM386.EXE
			8.	Click on the FILE Menu and clickSAVE, then close the Config.sys file.
			9.	In the Win.ini file, locate a linethat says: RUN=
			10.	If there is anything after the equalsign, type the word REM and one space as you did above.
			11.	Still in the Win.ini file, locatea line that says: LOAD=
			12.	If there is anything after the equalsign, type the word REM and one space as you did above.
			13.	Click on the FILE Menu and clickSAVE, then close the Win.ini file.
			14.	Click on the FILE Menu and clickEXIT.
			15.	Next we will empty the STARTUP ProgramGroup.
			16.	Using the RIGHT mouse button, clickSTART, then click OPEN and the Start Menu folder will open.
			17.	Double click the Programs folderand it will open.
			18.	Open the Program folder’s FILE Menuand select NEW, then FOLDER.
			19.	Name the new folder OLD STARTUPthen press ENTER.
			20.	Double click the STARTUP folderand press CTRL + A to highlight all of the items in it.
			21.	Open the EDIT Menu and select COPY.
			22.	Open the Old Startup folder thatyou just created.
			23.	Open it’s FILE Menu and select PASTE.The contents of the Startup folder should now be in the Old Startup folder.
			24.	Double click the Startup folderand press CTRL + A to highlight all of it’s contents.
			25.	Press the DELETE key and confirmdeletion of the items in the Startup folder. These programs will no longerautomatically load when you boot your computer. If you wish to undo thislater, reverse the above process to move them from OLD STARTUP back toSTARTUP.
			26.	Close all folders and restart yourcomputer.
			27.	You may now install the softwarein accordance with the installation instructions included with your scanner.
			NOTE: If you ever need to call yourcomputer manufacturer’s Technical Support line, inform them of the changesyou made to the system. Below is a summary of the changes made:
			1.	Disabled HIMEM.SYS and EMM386.EXEin the Config.sys file.
			2.	Disabled RUN= and LOAD= lines inthe Win.ini file.
			3.	Emptied the Startup Program Group.

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Eliminating Fatal Exception Errors and Software Conflicts in Windows95

Description:

Solutions: